New PALS Delivery Procedures Posted
meta-author: Judy Hutchinson
New PALS delivery procedures have been posted. Member libraries are encouraged to review these procedures and to adopt any procedures that are new for their library with the new academic year beginning in September.
The revised procedures are a result of recommendations made by the Delivery Study team, a work group consisting of eight member library representatives and eight library system employees. The Delivery Study Team met this summer to discuss how PALS delivery could be improved. For a report on the committee’s findings and to see who participated on the committee, view the Delivery Study Team's Findings.
PALS staff and the members of the Delivery Study team believe the new procedures will streamline several delivery processes, reduce errors, and improve member satisfaction.
PALS staff has also created a training video series that can be downloaded and may be viewed by using either Real Player or Windows Media Player. This video illustrates the various delivery procedures that PALS members are asked to follow. PALS staff would be happy to provide any interested library with a CD version of the delivery video series if you have trouble downloading or would like to have the CD available for staff training.
System staff gratefully acknowledges the significant input received from the Delivery Study Team.
posted at: 09:43 | path: | permanent link to this entry
